Fast fixes. Vetted trades. Clear approvals.
Tenants report issues online, we triage quickly, quote transparently, and instruct vetted contractors. Emergencies follow pre‑agreed limits so essential work isn’t delayed.
See Full Property Management or Guaranteed Rent.
We triage new maintenance reports the same working day. Tenants get an acknowledgement, a simple timeline, and any prep steps (photos, access notes). Urgent issues are prioritised immediately so you’re not dealing with late-night panic calls.
We only use trusted, insured trades who’ve proven their workmanship and reliability. Rates are agreed upfront, call-outs are sensible, and we don’t send three different people to do one job. If a repair needs a specialist, we line them up quickly.
You set a clear emergency limit so we can act fast when it’s critical. Everything else is quoted for your approval—no surprises. We’ll suggest the most cost-effective fix (repair vs replace) and batch small, non-urgent items to save on multiple call-outs.
Every job is documented: before/after photos where relevant, quotes, invoices, and notes. These are attached to your monthly statements, so you’ve got clean records for accounts, insurance, and any deposit disputes.
Clear updates and quick, professional fixes reduce frustration and repeat chasing. That means fewer escalations, better reviews, and longer tenancies—saving you re-let costs and voids.
We manage repairs across Romford, Ilford, Barking, Basildon, and all of Essex. Local teams mean faster attendance, realistic ETAs, and contractors who know the buildings and council requirements.
ABC Gone is proud to mark 15 years as a company — backed by over 25 years of property experience across our staff and leadership.
To celebrate, we’re giving back to landlords and homeowners with a 6-month campaign:
✅ £1,500 fixed-fee sales package
✅ Zero upfront costs
✅ Full local support from start to finish
This isn’t just business — it’s a thank-you to the community that made us who we are.
🔔 Offer available for 6 months only
The new guide from ABC Gone explains why voids happen and how to avoid them using real landlord strategies.
The new guide from ABC Gone explains why voids happen and how to avoid them using real landlord strategies.
Plumbing & heating – leaks, blockages, boiler faults, radiators.
Electrical – power issues, lighting, sockets, alarms.
Joinery & glazing – doors, locks, windows, security.
Appliances – diagnosis, repair, replacement coordination.
Decor & flooring – damage, wear, safety hazards.
Safety‑critical – carbon monoxide, gas leaks, fire alarms (emergency protocol).
Emergencies (e.g., significant leaks, total power loss, no heating in winter, security breaches) follow pre‑agreed spending limits so we can act immediately.
Non‑urgent jobs are quoted for your approval. We batch minor works where possible to reduce call‑outs and cost.
Time‑stamped updates for every stage.
Before/after photos where appropriate.
Itemised invoices attached to monthly statements.
Optional preventative maintenance plans and seasonal checks.
“Switched to ABC Gone and haven’t looked back—repairs handled quickly and statements are crystal clear.”
“Great tenant in within a week. Zero hassle since.”
I worked with Beth, who provided end to end support throughout the sale process, she kept me informed, chased the sellers as well as their solicitors and overall provided a level of comfort through a process which was quite exhausting at times.
Dorye Tarigha
I've been living in a Grove Crescent house for a year and I'm thrilled. From the beginning of the move, paperwork, viewing, relationship with the agent (Zivile) to the small issues that have happened, everything has been solved immediately and in a very professional manner.
Cibelle Andrada Szakacs
Best Agency I've come across, was very helpful thanks to Zivile who made the process of paper work so quick and easy, and who was very polite an understanding - and I had my flat key's within 3 days. Would definitely recommend, and definitely ask for Zivile she was amazi...
Atikah Ansar
My apartment has been managed by ABC Gone for 2 years. Sigita is also great to work with . She has been very helpful. In recent times, Candice has been in touch with us about the renewal of the tenancy and marketing of the unit. I am very impressed and satisfied with ABC Gone management style and Candice taking care of the essentials and landlords like me can’t keep a constant eye on day to day matters pertaining to my apartment in London.
Jaenani Netra Chadagoban
Excellent professional services, amazing staff, very friendly and welcoming - sorted everything for my property so smoothly and easily without any hassle. Definitely would recommend them to anyone looking to rent or buy. Will ONLY use this company for any further rentals or ...
Uma Bhatti
Both Chris and Zivile have been very professional in working with me as a Tenant of ABC Gone. The manner in which they have been communicating is excellent, and above all their patience in getting things done for me. They have the time to listen and talk to you.
Ponsford AdeyeriI worked with Beth, who provided end to end support throughout the sale process, she kept me informed, chased the sellers as well as their solicitors and overall provided a level of comfort through a process which was quite exhausting at times.
Dorye TarighaI've been living in a Grove Crescent house for a year and I'm thrilled. From the beginning of the move, paperwork, viewing, relationship with the agent (Zivile) to the small issues that have happened, everything has been solved immediately and in a very professional manner.
Cibelle Andrada SzakacsBest Agency I've come across, was very helpful thanks to Zivile who made the process of paper work so quick and easy, and who was very polite an understanding - and I had my flat key's within 3 days. Would definitely recommend, and definitely ask for Zivile she was amazi...
Atikah AnsarMy apartment has been managed by ABC Gone for 2 years. Sigita is also great to work with . She has been very helpful. In recent times, Candice has been in touch with us about the renewal of the tenancy and marketing of the unit. I am very impressed and satisfied with ABC Gone management style and Candice taking care of the essentials and landlords like me can’t keep a constant eye on day to day matters pertaining to my apartment in London.
Jaenani Netra ChadagobanExcellent professional services, amazing staff, very friendly and welcoming - sorted everything for my property so smoothly and easily without any hassle. Definitely would recommend them to anyone looking to rent or buy. Will ONLY use this company for any further rentals or ...
Uma BhattiWe triage the same working day (Mon–Fri). Tenants get an acknowledgement, a simple ETA, and any prep steps (photos, access notes, isolation switches). Emergencies are prioritised immediately and sent straight to an available contractor. For out-of-hours issues, we operate an emergency protocol with on-call trades where appropriate.
Yes. You set a pre-agreed emergency limit so we can act fast on critical issues (e.g., leaks, no heating in winter, security risks). All non-urgent work requires your approval unless you give standing permission (e.g., “approve anything under £X without calling me”). We’ll always try to repair before replace and batch minor works to cut call-outs.
Yes. Gas work = Gas Safe registered engineers. Electrical work = qualified electricians who can certify where needed. All contractors are vetted, insured, and monitored for quality and punctuality. For specialist jobs (roofing, damp, appliances), we use appropriate specialists and document their reports.
Yes. We coordinate directly with tenants and contractors to minimise disruption, offer time windows, and include any house rules or HMO schedules. If keys are held, we can attend with contractors. We record access attempts and keep you informed if we hit delays (no-shows, tenant unavailability).
Where possible, yes. We’ll check whether the issue is under manufacturer or installer warranty, gather evidence (photos, serial numbers), and raise the claim to save you costs. We’ll ask for proof of purchase/installation and any service history—if you don’t have it, we’ll advise next best steps.
Yes—optional seasonal and preventative plans (boiler servicing, gutter clears, smoke/CO tests, sealant refresh, minor safety checks). The goal is to reduce emergencies, extend asset life, and keep compliance clean. We can schedule these around tenancy cycles to avoid inconvenience.
Emergencies typically include uncontrolled leaks, total power loss, no heating/hot water in winter, gas smell/CO alarm, unsafe electrics, or broken external doors/windows. Non-urgents are issues like dripping taps, single-room radiator faults, or cosmetic repairs—we’ll schedule these for your approval.
You’ll receive time-stamped updates at key points: logged → triaged → quoted → approved → booked → completed. We attach photos, quotes, invoices and job notes to your file and itemise them on monthly statements.
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Both Chris and Zivile have been very professional in working with me as a Tenant of ABC Gone. The manner in which they have been communicating is excellent, and above all their patience in getting things done for me. They have the time to listen and talk to you.
Ponsford Adeyeri Tenant